Frequently Asked Questions
Everything you need to know about PetPivot style and service.
How do I determine the right size for my pet?
We provide a detailed size guide on every product page. Please measure your pet's chest girth, neck circumference, and back length to ensure a perfect fit.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the clothing is free of pet hair and odors to qualify for a full refund.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
Are the materials used safe for sensitive skin?
Yes, all PetPivot garments are crafted from premium, non-toxic, and hypoallergenic fabrics designed to prevent irritation and provide maximum comfort.
Can I wash PetPivot clothing in a machine?
Most of our items are machine washable on a gentle cycle with cold water. We recommend air drying to maintain the integrity of the fabric and prints.
Do you offer seasonal collections?
Absolutely! We launch exclusive seasonal lines four times a year, featuring weather-appropriate styles ranging from summer cooling vests to winter puffer coats.